Refund Policy

Return/Refund Policy

 Return Policy

To comply with public health guidelines and ensure the safety of our employees and customers, our products should only be returned if they have not been removed from the original packaging and remain unused. Products that are unused and in original packaging must be shipped back to Virushields within 15 calendar days from the date it was received by the customer to remain eligible for a refund.

Returns should be mailed to:

2929 Grandview Street, Placerville, CA 95667
+1 (833) 835-8525


A packing slip or name and order number should be included with the return. Please allow 5-7 business days from receipt of the return for a refund to be processed. For returns that don't meet these criteria, Virushields reserves the right to decline a refund. The customer is responsible for return shipping costs  

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